Hi again, here we are just a few weeks since we launched the new and improved Mariposa Insurance Services website. In this blog I want to introduce you to a key member of the Mariposa Team. Paul Thompson has recently agreed to become our insurance advisor. I have included Paul’s bio in this blog so you will gain a better understanding of the quality and experience Paul will bring to the Mariposa Team. Enjoy!!
David
BIOGRAPHICAL SUMMARY
PAUL A. THOMPSON
Paul began his professional career in March 1968, with the
Nationwide Insurance Companies in their Columbus Regional Office. From
the beginning position of general clerk, held while attending college,
he became a unit supervisor in 19 months. In his ten-year tenure in the
Columbus Region, he held supervisory positions in Records Control,
Transfer Underwriting, Auto Customer Services and Regional Accounting.
He was appointed Regional Systems Manager in 1977.
Paul joined
the Virginia Regional Office, located in Lynchburg, VA. In August,
1978, as Commercial Services Manager. In March of 1981, he became
Personal Lines Underwriting Manager. While in Virginia, Paul was
involved in the Central Virginia United Way and also organized a Men's
Club for the region.
Paul's first staff position came in 1982
when he was promoted to Superintendent of Residual Markets in the
Office of Personal Lines Underwriting. He was later appointed project
coordinator for the Write Your Own Flood Insurance Program. Following
the merger of the Actuarial and Underwriting Offices, he was appointed
Underwriting/Actuarial Systems Manager. In September 1984, his position
was expanded to include regional personal lines processing systems and
major systems development for Pricing and Reserving. In September 1986,
Paul was promoted to Director of Administration in Personal Lines
Insurance Services, responsible for regional systems, actuarial
systems, underwriting and actuarial training, regional organization
design, and workflow analysis and planning and controls
responsibilities for Personal Lines Insurance Services.
In
February 1988, Paul was appointed Regional Personal Lines Manager in
the Raleigh, North Carolina regional office. In this capacity he was
responsible for underwriting, pricing and service for customers in
North and South Carolina (1 billion in annual premiums).
Paul
served on the Governing Board for the North Carolina Rate Bureau, as
Chair of the Board of Governors for the North Carolina Reinsurance
Facility, on the Guaranty Association Board, and on the South Carolina
Reinsurance Board. He was also a member of the Education Committee and
the Cities in Schools Committee for the Raleigh Chamber of Commerce.
In
May of 1990, he was promoted back to Columbus as Agency Systems
Director. In this role he led the marketing initiative to fully
automate agency support for the 5,000 Nationwide agents.
In
December 1990, Paul was elected Vice President of Regional Systems
Services. In this capacity he was responsible for the application
development and maintenance for all Underwriting, Claims, Agency and
Customer Services Systems. He managed a staff of 800 professional IS
personnel. In addition to his regional systems responsibility, he
served as chair of the Executive Planning Council, the committee that
funds new project development ($100,000,000 annual investment), and he
also chaired the Property Casualty Retention Committee.
In
August 1994, Paul was elected Vice President Organizational
Performance. In this role he was charged with restructuring of the
Property and Casualty Company. His duties were expanded to include
responsibility for the eight service centers consisting of 3,000
service professionals.
In March 1996, Paul was appointed Vice
President of Property and Casualty Claims. In this role he led the
Claims organization (6,600 claims professionals) to reduce loss
adjustment expense by two points (over $120 million), and reduced
overall loss cost to levels performing better than the industry and
improved claimants/customer satisfaction by two basis points.
In
November 1998, Paul was appointed Vice President in the Office of the
President. His focus was to improve expense management in the Property
and Casualty Company, coordinate mergers and acquisitions, oversee
major technology decisions and complete the restructuring of the
Property and Casualty Company.
Paul returned as Vice President
of Claims in January 2000. He led the organization to industry leading
levels in all key metrics.
In October 2003, Paul was appointed
Vice President of Sales. Responsibilities included technology for all
Nationwide Distribution Channels; i.e., 16,000 agency representatives,
700 direct sales agents, Internet and Affinity Sales. Annual investment
across all channels in technology was over $200,000,000.
On
April 1, 2005, Paul retired from Nationwide Insurance after 37 years
and became the Executive Director for Ronald McDonald House Charities
of Central Ohio. This non-profit organization provides a
“home-away-from-home' for families with critically ill children who are
staying at local hospitals. Thirteen hundred families stayed in the
Columbus House in 2005.
In April of 2007, Paul retired as
Executive Director from Ronald McDonald House Charities of Central Ohio
and now serves on the board. He currently also serves on a number of
boards and consults with companies that service the insurance industry.
Chair of the Board of First Choice Solutions (FCS), a leading provider
of Mobile Electronics replacement to the Insurance Industry for claims
settlement. FCS is headquartered in Salt Lake City, Utah.
Member of the Executive Board of Nelson Levine deLuca a leading law
firm in insurance defense. They are located in Blue Bell, PA.
Member of the Executive Board of Stratesphere. They provide management,
marketing and strategy consulting to companies serving the insurance
industry. They are located in New Albany, Oh.
Consults with
Insurance Auto Auctions, the leading provider of salvage disposal to
the insurance industry. They are located in Chicago, IL.
Board Member and past chair of the National Insurance Crime Bureau.
Paul is also very active in the Non-Profit area:
Member of the Downtown Columbus Rotary Foundation Board
Board Member and past chair of the American Red Cross of Greater Columbus
Board member for Ronald McDonald House Charities of Central Ohio
Chair for the Race Relations Vision Council for the United Way of Central Ohio
President of the Board of Directors for Burnham Square Condominium Home Owners Association
Past Board chair for Creative Living and board member for On My Own
Paul
is a native of Columbus, Ohio. He received a bachelor of commerce
degree from Bliss College in Columbus, Ohio in 1975 and his master's
degree in business administration from Central Michigan University in
1983.
Paul and his wife Jackie are active outdoors people,
enjoying jogging, skiing and golf. They have three grown daughters and
eight wonderful grandchildren that bring great joy to their lives.