Excellence in action: The Human Advantage
Sophisticated systems can go a long way toward improving claims processing and reducing leakage. However, at Mariposa we understand that it’s the people behind the systems that make a company truly great. That’s why only the best people in the industry get to work with us. Through our recruitment and rewards program, we attract the top professionals nationwide. We require our adjusters, reviewers, and managers to participate in on-going training in decision-making and analytical techniques. When they’re working on complex claims, their decisions bring about bottom-line savings, reduced litigation expenses, and increased marketplace advantage for you.

While our adjusters are trained to get it right the first time, we go one step further to ensure every claim is properly closed and ready for payment. With a dedicated Claims Review Manager and an experienced quality review team, we pore over every claim to ensure your company’s guidelines have been followed and that everything in the file is correct. This critical step in our process means fewer revisions and lower reinspection costs, which add up to big savings for your company - in both time and money.

The Mariposa Home Office Team includes, from left to right, Melissa Beckman, Scott Lenz, Lorrie Burkes, Erin Chandler, Arnie Williams, Stacey Henry and David Swank.